02Nov

FCA Says Complaints Lowest For Five Years

Total complaints made to financial services firms are falling, but the number of non-PPI complaints is rising, with significant increases for some products.

The latest complaints data from the Financial Conduct Authority indicate that complaints about authorised firms are at their lowest level in almost five years. However, the total number of complaints made to financial firms in the first half of 2021 was still in excess of two million.