ICO launches certification scheme for trade organisations
Two ways in which firms and organisations can show accountability under the General Data Protection Regulation (GDPR) are by developing their own voluntary Code of Conduct and/or a Certification Scheme. However, [...]
FCA publishes discussion paper on culture
Senior figures at the Financial Conduct Authority are increasingly speaking about the importance of firms having the right culture and how they believe this will lead to better customer outcomes. [...]
Coronavirus and financial services – FCA calls on firms to plan for disruption
Coronavirus is having a major impact in many different areas across the world. The Financial Conduct Authority has issued a statement in which it says: “We expect all firms to [...]
FCA director gives examples of how to handle the needs of vulnerable customers
Nisha Arora, the regulator’s Director - Consumer and Retail Policy, became the latest FCA speaker to talk about treatment of vulnerable customers when she addressed The Investing and Saving Alliance [...]
Adviser pleads guilty to £300,000 fraud
An Ipswich-based independent financial adviser has pleaded guilty at Norwich Magistrates Court to a fraud that resulted in his clients and his firm losing more than £300,000 over a two-year [...]
Money Advice Trust publishes its views on the link between debt and mental health problems
The Money Advice Trust has published a document entitled ‘Understanding and evidencing customers’ mental health problems.’ Almost one in five (18%) people with a mental health problem will be in [...]